Refund Policy
We stand behind the quality of our work. Learn about our refund and return process to ensure your complete satisfaction.
7-Day Window
Report issues within 7 days of delivery for fastest resolution
Quality Guarantee
100% satisfaction guarantee on all printing services
Easy Process
Simple and transparent refund and exchange process
Last updated: December 2024
1. Our Commitment to Quality
At AbizaidGraphics, customer satisfaction is our top priority. We are committed to delivering high-quality custom printing services. If you're not completely satisfied with your order, we're here to make it right.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Manufacturing defects or printing errors caused by our team
- Damaged items received due to shipping issues
- Incorrect items shipped (different from what was ordered)
- Significant color variations due to our printing process
- Order cancelled by us due to technical limitations
3. Non-Refundable Items
The following items are not eligible for refunds:
- Custom orders where the customer provided incorrect specifications
- Items with customer-provided designs that were printed correctly
- Orders where the customer changes their mind after production
- Minor color variations due to screen display differences
- Items damaged after delivery due to customer handling
4. Refund Process
1Report the Issue
Contact us within 7 days of delivery via email, phone, or WhatsApp. Provide your order number and detailed description of the issue with photos if applicable.
2Review and Assessment
Our team will review your case within 24 hours. We may request additional information or photos to better understand the issue.
3Resolution Offer
Based on our assessment, we'll offer a solution: full refund, partial refund, replacement, or store credit as appropriate.
4Refund Processing
Once approved, refunds are processed within 3-5 business days to your original payment method. You'll receive a confirmation email with tracking details.
5. Exchange Policy
5.1 Eligible Exchanges: We offer exchanges for defective items, incorrect orders, or size-related issues for applicable products.
5.2 Exchange Process: Contact us within 7 days of delivery. We'll arrange for the return of the original item and expedite the replacement.
5.3 No Additional Cost: Exchanges for our errors are provided at no additional cost, including shipping.
6. Replacement Policy
6.1 When We Offer Replacements: If your item is damaged, defective, or incorrectly printed due to our error, we'll provide a replacement at no additional cost.
6.2 Expedited Processing: Replacement orders are given priority and typically completed within 24-48 hours.
6.3 Shipping: We cover all shipping costs for replacement items when the issue is due to our error.
7. Cancellation Policy
- Before Production: Orders can be cancelled for a full refund before production begins
- During Production: Partial refunds may apply depending on production stage
- After Production: Standard refund policy applies
8. Contact Us for Refunds
To initiate a refund, exchange, or report an issue, please contact us through any of these methods:
Email: refunds@abizaidgraphics.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Response Time: Within 24 hours
Have Questions About Returns?
Our customer service team is ready to help you with any questions about our refund policy.
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